Either close the browser and then click Retry, or click Ignore then select Close Browsers and Continue. If you leave any internet browser windows open while removing these programs, you may see a message asking you to quit other applications before continuing the installation (even though you are removing a program). When you have removed all versions of Java, Juniper and Citrix, click the cross (X) in the top right corner. You now need to remove all versions of Java, Juniper and Citrix - simply select the program you want to remove by clicking on it, click Remove then Yes to confirm Version 2 ĥ 5. Double click on Add or Remove Programs 4. Close any internet browser windows that you have open before starting 2. Version 2 Ĥ Step 4 - Remove any existing Passport software 1. You must use the Internet Explorer shortcut every time you access Passport. Type in a name of 32bit Internet Explorer for Passport for the icon. An Internet Explorer shortcut icon will be created on your desktop, right-click on the icon and select Rename from the menu 4. Find and right-click on Internet Explorer, then click Send To followed by Desktop (create shortcut) 3. Do not user Internet Explorer 64-bit, it will not work with Passport. Step 3 - Create a shortcut for Internet Explorer NB. Check for your user account name, if Computer Administrator is displayed under your account name (see screenshot below), you can move onto step 3 of the installation process If your account name says Limited Account you will need to ask the administrator of the Version 2 ģ computer to login and change your access to an administrator (they will need to click on the user account, select Change the account type, click Computer administrator to select then click Change account type). Version 2 Ģ Step 2 - Check if you are an Administrator on the computer 1. Make a note of this and close the window using the cross (X) in the top right corner. Go to the General tab and look at the System section: - if Windows XP Professional Version appears, it s a 32-bit version system - if Windows XP Professional 圆4 Edition Version appears, it s a 64-bit system In the example below it s a 32-bit version. Click Start, right- click My Computer then click Properties 2. Step 1 - Check if you have 32-bit or 64-bit Windows XP 1. Remove McAfee Site Advisor software for Internet Explorer if you have it installed, as it will stop Passport from working. Make sure you have Anti Virus software installed on your computer (eg McAfee, Norton 360, Microsoft Security Essentials). 1 Passport Installation Windows XP + Internet Explorer 8 OS Version Windows XP System Type 32bit or 64bit Browser & version Internet Explorer 8 Before you begin.
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